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ANSWERS TO YOUR QUESTIONS

Shipping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
We choose appropriate shipping methods for delivery. Orders are then shipped via FBA, FedEx, United States Postal Service, DHL or SF EXPRESS. When your product ships, you’ll receive another email with the tracking information. If you prefer other shipping methods, please contact the seller for help.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
As the Baby EXO owns the warehouses in the U.S. and Europe, shipping time will be only 3-5 working days.
DO YOU SHIP INTERNATIONALLY?
At present, Baby EXO can ship products to the USA, Canada, UK, Italy, France, Germany, Japan and Spain.
Customers from other countries who want to purchase Baby EXO product should contact Baby EXO customer service(customerservice@babyexo.com) first before making an order.


Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We ensure secure payment with Paypal and Credit Cards, such as Visa, Mastercard, American Express, Discover Card, Maestro.
WHY HAS MY PAYMENT BEEN REJECTED?
We recommend you to contact your bank to check why the payment has been rejected. Or you are Please contact us when you have further questions. 
I HAVE AN ERROR WHEN PAYING – WHAT SHOULD I DO?
Please contact us to describe the error you are getting. If possible please send us a screenshot of the error message. Or you are kindly advised that you can make payment by another credit card / PayPal.

Orders and Returns

HOW CAN I TRACK MY ORDER?
You can track your order at any time online via our Order Status page. Alternatively, you can track the order directly on the carriers’ website using the tracking number.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
This is optional, and Baby EXO is dedicated to offering better customer shopping experiences and it can save a lot of time. 
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
Contact customerservice@babyexo.com and will reply to you in 24 hours.
WHAT IS BABY EXO'S RETURN POLICY?
If you are not satisfied with your purchase, we will gladly accept your return within 15 days from the date of delivery. All online orders need to be returned to our warehouse ( NOT our office address). Please send us an email at customerservice@babyexo.com for detailed RETURN PROCESS 
WHEN WILL I BE REFUNDED IF I JUST RETURNED MY ORDERR?
It will take around 3-5 working days for the parcel to arrive back with us and the return/refund will be done within 5 working days. Generally, it will take 2 - 3 weeks for the refund to appear on your bank account. Please contact us if you have further questions about your refund status.

Warranty

WHAT IS YOUR WARRANTY POLICY?
We offer 1-Month MONEY BACK GUARANTEE and 1-Year QUALITY WARRANTY. You can send the faulty one to our address and after inspection, we will send a replacement/process refund under our standard delivery terms.
WHAT SHOULD I SEND BACK?
  1. The faulty item
  2. Your proof-of-purchase
  3. Your return address (if you need replacement)
  4. Your phone number(if you need replacement)
Failure to provide the above information may result in failure to send the replacement/refund.
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